Refund & Cancellation Policy

Last updated: 25 October 2026

I want you to feel safe buying from me, so this page explains in plain words when you can get your money back and how to ask for it. It also explains how to cancel an order and what happens if we disagree about a payment.

At a glance

IGCSE books: full refund within 7 days of buying, as long as the books have not been downloaded. Faulty files are fixed or refunded at any time.
From Scratch course: full refund within 30 days of buying, for any reason.
Charged twice or by mistake: always refunded in full, with no time limit.
How to ask: email class@mathwithchukz.com. I reply within 2 working days.

The International GCSE Higher Maths books

Because the books are digital files that you can keep once you have them, refunds work like this:

Not downloaded yet: if you have not downloaded any of the books in your order, you can ask for a full refund within 7 days of buying, for any reason.
A problem with the file: if a book will not download, will not open, or has pages missing, write to me and I will fix it or send you a working copy. If I cannot fix it, I will give you a full refund, no matter how long ago you bought it.
Bought the wrong volume: if you bought one volume by mistake and have not downloaded it, I am happy to swap it for the volume you meant to buy.

Once a book has been downloaded and it works properly, I am not able to refund it, because the file cannot be returned. You can always see what is inside each volume, and real sample pages, on the book page before you buy.

The From Scratch course

The course comes with a simple promise: build your first algorithm from scratch in the very first module, and if you still do not feel it was worth it, write to me within 30 days of buying and I will give you every penny back. You do not need to explain why.

Charged twice or charged by mistake

If you were charged more than once for the same order, or charged for something you did not receive, I will refund the extra or wrong amount in full. This is not limited by the 7-day or 30-day windows above.

Cancelling an order

One-time purchases: the books and the self-paced course are paid for once, with no subscription and no repeat charges, so there is nothing to cancel after you pay. If you change your mind, you can ask for a refund within the windows above.
Pre-orders: if you pay for something before it is released, you can cancel and get a full refund at any time before it is released, and for 30 days after it is released.
Waitlists: joining a waitlist is free. You can leave it at any time using the unsubscribe link in any email.
Live classes or cohorts (when offered): you can cancel at any time before the start date for a full refund, and within 14 days of paying after it starts. After that, cancellations are not refunded, but you keep any recordings already shared with you.

How to ask for a refund

Email me at class@mathwithchukz.com with the email address you paid with and, if you have it, your order or transaction number from your receipt. I reply to every message, usually within two working days.

The refund goes back to the same card or PayPal account you paid with. Most banks show it within 5 to 10 working days. When a refund is made, the download link or course link for that order stops working.

If we disagree: how disputes are handled

If you are unhappy with a purchase or with my answer to a refund request, please follow these steps:

Write to me first. Email class@mathwithchukz.com with the subject line “Payment dispute”, your order or transaction number, and a short note about the problem. Most problems are solved at this step.
I review it. I will confirm I have your message within 2 working days and send you a written decision, with my reasons, within 7 working days.
Ask for a second look. If you do not agree with my decision, reply to that email and ask me to look again. I will send a final answer within 5 working days.
Your bank or payment provider. If we still cannot settle it, you can raise the dispute with your bank, your card issuer, or the payment provider you used (PayPal, Flutterwave or Lemon Squeezy). I will work with them fully and share my records of your order and your access to the product.

I kindly ask that you write to me before opening a chargeback, because I can usually refund you much faster directly.

If you paid by card through our checkout partner, Lemon Squeezy, your purchase is also covered by their buyer terms, and they may process the refund for me.

Who to contact

Math With Chukz is run by Chukwudi Ekweani (Chukz), an independent mathematics teacher based in Nigeria. The business is registered as MATH WITH CHUKZ ONLINE MATHEMATICS TRAINING, at 507C Bashir Isah Drive, Dantata Estate, Kubwa, FCT, Nigeria. You can reach me at any time at class@mathwithchukz.com or on +234 703 139 2256, and all my contact details are on the contact page.